Privacy Policy

1. Introduction

Zynoviq Solutions Private Limited ("ZYNOVIQ PROFITGUARD," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered enterprise analytics platform and related services (collectively, the "Services").

ZYNOVIQ PROFITGUARD provides enterprise-grade analytics solutions for Fortune 500 companies, integrating with ERP systems including SAP S/4HANA, Oracle ERP Cloud, Microsoft Dynamics 365, and other Tier 1 applications. We process sensitive financial and operational data, and we take data protection seriously.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, job title, company name, phone number
• Business Information: Company size, industry, ERP systems used
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communications: Messages, feedback, and support requests

2.2 Enterprise Data

• ERP Data: Financial transactions, spend data, procurement records, GL accounts
• Analytics Data: Dashboard configurations, reports, queries, and usage patterns
• Integration Data: API credentials, connection logs, data synchronization records
• User Activity: Login times, feature usage, audit trails

2.3 Automatically Collected Information

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, features accessed, time spent, click patterns
• Performance Data: System performance metrics, error logs, API response times
• Cookies and Tracking: Session cookies, analytics cookies, preference cookies

3. How We Use Your Information

• Service Delivery: Provide, maintain, and improve our analytics platform
• Data Processing: Analyze your ERP data to generate insights, reports, and recommendations
• AI and ML: Train and improve AI models for spend optimization, risk detection, and financial intelligence
• Security: Monitor for security threats, detect fraud, and protect against unauthorized access
• Support: Respond to inquiries, provide technical assistance, and resolve issues
• Compliance: Meet legal obligations, enforce terms, and maintain audit trails
• Analytics: Understand usage patterns to enhance user experience
• Communications: Send service updates, security alerts, and (with consent) marketing communications

4. Data Security

We implement enterprise-grade security measures to protect your data:

• Encryption: AES-256 encryption at rest, TLS 1.3 for data in transit
• Access Controls: Role-based access control (RBAC), multi-factor authentication (MFA)
• Network Security: Firewalls, intrusion detection systems, DDoS protection
• Data Isolation: Multi-tenant architecture with logical data separation
• Monitoring: 24/7 security monitoring, real-time threat detection
• Compliance: SOC 2 Type II, ISO 27001, GDPR, CCPA compliant infrastructure
• Auditing: Comprehensive audit logs, regular security assessments
• Incident Response: Documented incident response procedures

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Cloud infrastructure (AWS, Azure), payment processors (Stripe), analytics providers
• Business Partners: SAP, Oracle, Microsoft for ERP integrations (under strict data protection agreements)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Consent: When you explicitly authorize sharing

6. Data Retention

We retain your data for as long as necessary to provide Services and comply with legal obligations:

• Active Accounts: Data retained throughout subscription period
• Terminated Accounts: 90 days retention for recovery, then secure deletion
• Audit Logs: 7 years for compliance and regulatory requirements
• Financial Records: 7 years per accounting standards
• Backups: 30-day backup retention, then automated deletion

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request restriction of processing
• Objection: Object to processing based on legitimate interests
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@zynoviqprofitguard.com

8. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with all service providers
• Compliance with GDPR, CCPA, and other applicable privacy laws

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details.

10. Third-Party Links

Our Services may contain links to third-party websites (e.g., SAP, Oracle, Microsoft). We are not responsible for the privacy practices of these sites. Please review their privacy policies.

11. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our Services. Continued use after changes constitutes acceptance.

13. Contact Us

14. Jurisdiction-Specific Rights

For EU/EEA Residents (GDPR)

Under GDPR, you have enhanced rights including the right to lodge a complaint with your local supervisory authority.

For California Residents (CCPA/CPRA)

You have the right to know what personal information we collect, the right to delete, and the right to opt-out of sale (though we do not sell personal information).

For India Residents

We comply with Indian data protection laws. For concerns, contact our Data Protection Officer at dpo@zynoviqprofitguard.com