24/7 Enterprise Support
World-Class Support for Mission-Critical Operations
Fortune 500 companies trust our enterprise support team. Get 24/7 assistance with guaranteed SLAs, dedicated account managers, and proactive monitoring.
99.95%
Platform Uptime (SLA)
< 1 hour
P1 Response Time (Enterprise)
4.8/5
Customer Support Rating
92%
First-Contact Resolution Rate
Multiple Ways to Get Help
Choose the support channel that works best for your needs. All channels are monitored 24/7.
Email Support
Get detailed responses from our technical team
Contact:
support@zynoviqprofitguard.com
Response Time:
Professional: 4 hours | Enterprise: 1 hour
Availability:
24/7
Key Features:
- Detailed technical guidance
- Screenshot and log analysis
- Follow-up tracking
- Case history
WhatsApp Support
Quick response via WhatsApp for urgent issues
Contact:
+91 9962463222
Response Time:
Professional: 30 min | Enterprise: 10 min
Availability:
24/7
Key Features:
- Instant messaging
- File and media sharing
- Voice messages
- Group support channels
Live Chat
Instant messaging with support engineers
Contact:
Chat widget on dashboard
Response Time:
Professional: 15 min | Enterprise: 5 min
Availability:
24/7
Key Features:
- Real-time messaging
- File sharing
- Code snippets
- Multi-language support
Dedicated Support
Named support engineer and CSM for Enterprise
Contact:
Assigned at onboarding
Response Time:
Immediate Slack/Teams access
Availability:
24/7 with backup team
Key Features:
- Named technical contact
- Quarterly business reviews
- Proactive monitoring
- Custom playbooks
Support Plans & SLAs
Guaranteed response times and dedicated resources for your business needs
Mid-Market
Professional Plan
Contact Sales
Email + Live Chat support
Business hours support (9 AM - 6 PM)
Knowledge base & documentation
Video troubleshooting sessions
Standard onboarding (3-4 weeks)
99.5% SLA uptime guarantee
Limitations:
- •Business hours only
- •No dedicated phone line
- •Standard escalation process
Most Popular
Enterprise Plan
Contact Sales
24/7 priority phone + email + chat
4-hour response time (24/7)
1-hour response for critical (P1)
Custom branding & SSO integration
Named Customer Success Manager
Priority onboarding (6-8 weeks)
Advanced training resources
99.9% SLA uptime guarantee
Fortune 500
Enterprise Plus Plan
Contact Sales
24/7/365 white-glove support
30-minute response for critical (P1)
Dedicated Technical Account Manager (TAM)
Quarterly Business Reviews (QBRs)
Multi-region support teams
White-glove onboarding (8-12 weeks)
Unlimited training & certifications
Custom SLA agreements (99.99%)
Proactive monitoring & optimization
Issue Severity & Response Times
We prioritize issues based on business impact with guaranteed response SLAs
P1 - Critical
Production down, business-critical impact, revenue loss
Examples:
- •System unavailable
- •Data integrity issues
- •Security breach
- •Mass user impact
Response Time SLA:
Starter:Not available
Professional:4 hours
Enterprise:1 hour (24/7 phone escalation)
P2 - High
Major functionality broken, significant user impact
Examples:
- •Report generation failing
- •Integration errors
- •Performance degradation
- •Module unavailable
Response Time SLA:
Starter:8 hours (business hours)
Professional:4 hours (24/7)
Enterprise:2 hours (24/7)
P3 - Medium
Moderate impact, workaround available
Examples:
- •UI issues
- •Minor bugs
- •Configuration questions
- •Feature requests
Response Time SLA:
Starter:24 hours
Professional:8 hours
Enterprise:4 hours
P4 - Low
Minimal impact, informational, enhancement requests
Examples:
- •Documentation requests
- •How-to questions
- •Cosmetic issues
- •General inquiries
Response Time SLA:
Starter:48 hours
Professional:24 hours
Enterprise:12 hours
Self-Service Resources
Extensive documentation, training, and community support at your fingertips
Documentation Portal
Comprehensive guides, API docs, and best practices
- Getting Started Guide
- API Reference (REST/GraphQL)
- Integration Playbooks (SAP, Oracle, D365)
- Video Tutorials (50+ hours)
- Release Notes & Changelogs
- ProfitGuard Confidential Documentation
- Security & Compliance Guides
- Custom Implementation Manuals
Video Library & Tutorials
On-demand video content and step-by-step tutorials
- Product feature walkthroughs
- Integration setup guides
- Best practices webinars
- Executive dashboard tutorials
- Troubleshooting videos
- Customer success stories
Knowledge Base
Searchable articles and frequently asked questions
- Common troubleshooting guides
- Feature documentation
- Integration FAQs
- Performance optimization tips
- Security best practices
- API usage examples
System Status Dashboard
Real-time platform health and incident updates
- 99.95% uptime SLA monitoring
- Scheduled maintenance alerts
- Incident history & postmortems
- API performance metrics
- Subscribe to status notifications
- Service availability reports
White-Glove Onboarding Process
Enterprise customers receive dedicated onboarding support for seamless deployment
1
Week 1-2
Discovery & Planning
- Kickoff call with CSM and technical team
- ERP system audit (SAP/Oracle/D365/NetSuite)
- Data mapping and schema review
- Security & compliance assessment
- Custom dashboard requirements
2
Week 3-4
Configuration & Integration
- ERP connector setup (APIs/database)
- SSO/SAML configuration
- Role-based access control (RBAC)
- Custom workflow automation
- Data validation & testing
3
Week 5-6
Training & Go-Live
- Admin training (4 hours)
- End-user workshops (2 hours)
- UAT with finance/procurement teams
- Production cutover plan
- Hypercare support (2 weeks post-launch)
Average Time to Value: 45 Days
From kickoff to production deployment, our structured onboarding ensures rapid ROI. Enterprise customers receive 2 weeks of hypercare support post-launch.
Schedule Onboarding CallNeed Help? We're Here 24/7
Our support team is standing by to help you succeed. Get in touch today.
Enterprise customers: Access your dedicated Slack/Teams channel for instant support